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Your Passenger Rights

Miami Tour Company is dedicated to the comfort and care of our passengers. To fulfill this commitment, we have adopted the following set of passenger rights:

  • The right to cancel a tour and receive a full refund, with 48 hours notice.
  • The right to a full refund due to a flight that is canceled because of tropical or winter storms.
  • The right to a partial refund for a tour that is terminated early due to mechanical failure.
  • The right to a backup vehicle in the case of a mechanical failure.
  • The right to timely information updates as to any adjustments in the tour itinerary.
  • The right to a knowledgeable and friendly tour guide that is properly trained.
  • The right to a phone number that can be used for questions or information concerning any aspect of tour operations.

For more information about your rights, call (305) 260-6855.