Your Passenger Rights

• The right to cancel a tour and receive a full refund, with 48 hours notice.
• The right to a full refund due to a flight that is canceled because of tropical or winter storms.
• The right to a partial refund for a tour that is terminated early due to mechanical failure.
• The right to a backup vehicle in the case of a mechanical failure.
• The right to timely information updates as to any adjustments in the tour itinerary.
• The right to a knowledgeable and friendly tour guide that is properly trained.
• The right to a phone number that can be used for questions or information concerning any aspect of tour operations.

For more information about your rights, call (305) 260-6855.